PAYMENT POLICY

We offer secure and flexible ways to pay for ready-to-ship, made- to-order, and custom Caribis pieces. The terms below explain checkout payments, deposits, final balances, and optional bank transfers.

1. Accepted Payment Methods 

Caribis accepts the payment methods displayed during checkout on caribis.us. Depending on your location and the checkout options available, these may include:

• Secure online payment by major credit or debit card.
  
• PayPal.
  
• Bank transfer when required for a custom, high-value, or specially arranged order. Bank transfer details are 

not published on the website and are provided only after you contact the Caribis support team.

A payment method is considered accepted only after the payment provider confirms successful authorization and Caribis receives the funds or a valid payment confirmation.

2. Currency

All prices and payments on the Caribis website are processed in U.S. dollars (USD), unless a different currency is expressly confirmed in writing. Your card issuer, PayPal, or bank may apply its own exchange rate, conversion fee, international transaction fee, or transfer fee. These third-party charges are not controlled by Caribis.

3. Payment for Ready-to-Ship Items

Ready-to-ship items must be paid in full at checkout. The order is confirmed after successful payment authorization and is prepared for dispatch according to the timeframe stated on the product page or order confirmation.

4. Deposit for Custom and Made-to-Order Items

A 50% deposit is generally required to confirm a custom or made-to-order purchase, reserve a place in the production schedule, and allow Caribis to begin design preparation, pattern work, material sourcing, and production. A different deposit may apply only when expressly stated in the individual quotation or order confirmation.

The deposit becomes non-refundable after work has begun, materials have been ordered or reserved, or other order-specific costs have been incurred, except where applicable law requires otherwise or Caribis agrees in writing.

5. Remaining Balance

The remaining balance is due after Caribis sends the final garment photos and before the order is dispatched. The garment will not be shipped until the full balance, shipping charges, and any approved additional costs have been paid. 

6. Design Changes and Additional Charges

Changes requested after the design, materials, embroidery, or construction details have been approved may require additional payment and may extend the production timeline. Any additional charge will be communicated for approval before the related work is completed. All outstanding charges must be paid before dispatch.

7. Bank Transfer by Arrangement

Bank transfer is available when needed, but it must be arranged directly with our team. Please contact support@caribis.us to request payment instructions. For security reasons, Caribis does not publish bank account details in this policy. When making a transfer, use the order number or customer name as the payment reference. Bank charges and intermediary fees are the customer's responsibility, and the order will proceed after cleared funds are received.

8. Payment Verification and Failed Payments

Payments may be subject to authorization, identity verification, fraud screening, or additional confirmation by the payment provider or Caribis. If a payment is declined, reversed, incomplete, or placed under review, the order may be paused until the issue is resolved. Caribis may request additional information or cancel an order when payment cannot be verified.

9. Order Confirmation

After successful online payment, you will receive an email confirmation containing the order number, purchased item or service, amount paid, and available shipping information. For custom orders, the individual quotation, design approvals, measurements, delivery date, and agreed changes form part of the order terms. Please contact us promptly if any information is incorrect.

10. Taxes, Duties, and Third-Party Fees

Any sales tax, VAT, or similar tax collected by the website will be displayed at checkout. International import duties, customs charges, brokerage fees, and destination-country taxes are separate from the product payment unless expressly stated otherwise and are the customer's responsibility.

11. Cancellations and Refunds

Cancellation and refund eligibility depends on the type and stage of the order. Ready-to-ship items are governed by the Caribis Returns & Refunds Policy. Custom and made-to-order items are governed by the confirmed Custom Order Terms. Once custom work has begun, the deposit is non-refundable. Approved refunds are returned to the original payment method whenever possible; processing time depends on the payment provider or bank.

12. Pricing

Caribis may update website prices at any time. A price change made after an order has been confirmed and paid will not change the agreed price for that order, unless the customer later approves design changes, additional work, upgraded materials, rush production, or another paid service.

13. Payment Security

Online payments are processed through secure third-party payment providers. Caribis does not store your full card number on its own servers. Customers should complete payment only through the official Caribis website, an official PayPal request, or bank instructions received directly from the Caribis support team.

Disclaimer

This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for all purchases made in this store. Therefore, you will see “WESTERN BID” listed as the payee on your PayPal account and credit card statement.

Need a deposit link, PayPal option, or bank transfer instructions?
Contact us at support@caribis.us. We recommend contacting us before ordering when your event date is close, you need rush production, or you would like to pay by bank transfer.